Freelance Virtual Professional | May 2021 - Present
Admin Management, Customer Service, Marketing & HR.
Front Office Management & AdministrationManaged front office operations, handling inquiries and directing communication to the appropriate channels.Oversaw appointment booking for customers, including initial verification to confirm details and availability.Provided administrative support, ensuring organized and efficient workflows for the current client.Customer ServiceHandled inbound and outbound calls, addressing client inquiries and resolving issues efficiently.Performed call outreach and accommodation, ensuring customer needs and appointments were met with high satisfaction and scheduled well.Specialized SkillsMarketing: Led and executed multifaceted digital marketing initiatives.Managed all facets of social media marketing, including content creation, scheduling, and running social media ads.Engaged in proactive community management to build and nurture an online community.Human Resources: Provided comprehensive HR management, from recruitment to team development.Managed general HR and recruitment, from candidate sourcing and initial screenings to assisting with onboarding.
Developed and conducted training and seminars to enhance team skills.
Tools & Platforms
Trello, Asana, ClickUp, -----------, Slack
Google Workspace (Docs, Sheets, Slides, Drive, Sites, Forms), Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, OneDrive)
Canva, CapCut, ClipChamp, Adobe Photoshop
GoHighLevel, -----------, Brevo, Oncehub, Jobber
GTC Premier Voice, Lusha, SalesQL, Nextiva
Workday, Jane App
