Customer Service and Administrative Support Specialist with 13+ years of experience supporting customers across banking, telecommunications, travel, and real estate industries.
Answered more than 80 calls and 50 chat messages through Digital Platforms or in-app messaging daily.
Proven ability to handle high-volume inquiries via phone, email, and chat, resolve complex issues, maintain accurate records, and meet strict SLA and compliance standards.
Experienced with CRM tools, process improvement, and remote work environments.
Verified
