Customer Service and Administrative Support Specialist with 13+ years of experience supporting customers across banking, telecommunications, travel, and real estate industries.
Answered more than 80 calls and 50 chat messages through Digital Platforms or in-app messaging daily.
Proven ability to handle high-volume inquiries via phone, email, and chat, resolve complex issues, maintain accurate records, and meet strict SLA and compliance standards.
Experienced with CRM tools, process improvement, and remote work environments.