Dedicated Customer Service and Operations professional with 5 years of experience in the BPO industry, recognized for strong leadership, problem-solving, and consistent performance. Successfully progressed from Customer Service Representative to Operations Supervisor by delivering excellent customer experiences and driving team performance in fast-paced environments.
Experienced in customer support, escalation management, KPI monitoring, voice and chat support, and agent coaching. Known for being adaptable, detail-oriented, and committed to helping teams and businesses grow through efficient operations and high-quality service.
Passionate about creating positive customer experiences while continuously learning and contributing to company success.
