• Excellent interpersonal and communication skills, demonstrated by communicating with clients, colleagues and other teams on a daily basis through phone calls and emails.
• Knowledgeable with different CRMs and communication platforms (Salesforce, Ringcentral, PanTerra Streams, etc.)
• Performed a variety of computer repair, maintenance and installation and network support over the phone with clients and colleagues.
• Critical thinking, problem solving and decision making.
• Able to work under less supervision and a team player.
• Has an extensive 8 years of experience as Technical / Customer/Email Support
