I have more than 3 years of experience working on a variety of projects, including data entry, customer service, and various administrative tasks using Excel spreadsheets, word documents, and other office software.I have worked in the BPO industry for 3 years and have been working as a Call Center since 2020. I also have vast experience mainly, providing excellent customer service which covers the following:
•Answering emails/tickets/phones from customers using Zendesk or Gmail
•Managing messages and comments on different social media accountsProcessing refunds, or returns on Shopify
•Directly converse with the supplier/s for any shipment concern or follow-up that needs to be done
•With my work experience, I can do different kinds of tasks:Answering and handling emails, chats, calls
•Handling complaintsManaging social media accountsResearch/ Data entry
•Multitasking
•Fluent in English
•Basic photo editing
•Basic video editing
•Usage of Canva
I can proudly say that I can be an asset to your company as I have employer who have been with me years already. I also have repeat employer who always hire me once they need something to be done without contacting or reaching out to other freelancers on the platform. These are good examples of my successful relationship with my clients as I truly believe that I am able to maintain and continuously provide the service that they want fro----------- with outstanding quality.
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