I have 10 years of experience in the IT industry, with a strong background in customer support (chat & email), technical support, and quality assurance. I specialize in assisting customers, troubleshooting technical issues, and ensuring excellent customer experiences.
For 4 years, I worked as a Technical Support Specialist for a VPN application, where I handled chat and email interactions, resolving customer inquiries related to account setup, application installation, billing, and technical troubleshooting across Windows, Mac, iOS, Android, and VPN-capable routers.
My experience in Quality Assurance (QA) for customer support has given me a deeper understanding of customer expectations, compliance, and service excellence. This allows me to not only support customers effectively but also provide accurate, professional, and high-quality responses in every chat or email interaction.
Now, I am looking for a remote chat/email support role where I can deliver outstanding customer service, solve technical issues, and contribute to a high-performing support team.
Key Skills & Expertise:
? Chat & Email Customer Support
• Handling customer inquiries, troubleshooting issues, and resolving concerns via chat and email
• Assisting with account creation, billing, setup, and troubleshooting
• Providing clear, accurate, and professional responses to customers
? Technical Support (VPN & Software)
• Supporting VPN applications across Windows, Mac, iOS, Android, and routers
• Assisting with software installation, configuration, and troubleshooting
• Experienced with customer service software (Zendesk, SnapEngage, etc.)
? Quality-Focused & Customer-Centric
• Understanding what makes a great customer experience from a QA perspective
• Adhering to company policies and service-level agreements (SLAs)
• Ensuring accuracy, clarity, and compliance in customer interactions
I am excited to bring my expertise to a remote customer support team where I can help customers, solve problems, and contribute to a great service experience.
