I have over 10 years of experience in customer support and e-commerce operations, including Shopify order management, Gorgias ticket handling, escalations, refunds, backend workflows, and high-volume email/chat support. I also have leadership experience managing teams, monitoring KPIs, and improving customer experience performance in fast-paced environments.
I’m known for being reliable, detail-oriented, calm under pressure, and focused on creating positive customer experiences. I’m comfortable handling high-volume workloads while maintaining professionalism, empathy, and accuracy.
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