Dedicated and adaptable customer service professional with extensive experience supporting clients via email, chat, and phone, primarily within the financial and insurance industry.
Skilled in using tools such as Zendesk, Salesforce, Slack, Signal, Google Suite, Applied Epic, Certificates On Demand (COD) and Zoom to deliver efficient, empathetic, and solutions-focused service.
Recognized for strong communication skills, attention to detail, and the ability to navigate complex customer needs in high-pressure environments.
Also, a licensed teacher, bringing a unique blend of patience, problem-solving, and instructional ability to customer interactions.
Verified
