I’m a Customer Support Specialist and Team Manager with 4+ years of experience in e-commerce and fintech, handling high-volume support via chat, email, and phone.
I’ve supported platforms like Amazon, Shopify, and Walmart, managing up to 80 chats and 40 outbound calls daily, resolving order issues, refunds, and delivery concerns while coordinating with merchants.
In fintech, I handled 120 calls and 50 emails per day, assisting with billing, payments, disputes, and loan inquiries, consistently meeting performance targets.
I was promoted to Team Manager, leading 15+ agents across front and back office operations, handling escalations, coaching, and improving team KPIs.
I’m reliable, detail-oriented, and focused on delivering excellent customer experience and results.
Verified
