Results-driven professional with 5+ years of experience in customer service, financial services, and virtual client care. Skilled in credit repair, tax coordination, dispute resolution, and multi-channel support (email, chat, phone), with a strong track record of improving client satisfaction and retention. Experienced in team leadership, workflow optimization, and managing virtual care operations, including scheduling, billing, and HIPAA-compliant record keeping. Tech-savvy and detail-oriented, with a passion for delivering efficient, client-focused solutions that support business growth.
