I’m a Customer Support, Intake, and Administrative Specialist with 10+ years of experience in phone, chat, and email support.
I have supported customers and clients across telecommunications, financial services, and legal services, handling TIER 1–3 customer support, technical troubleshooting, escalations, client intake, documentation, and administrative tasks.
RECENT EXPERIENCE
Most recently, I worked as an SSDI Intake Specialist for a U.S. law firm, where I:
• Conducted phone interviews with applicants
• Gathered detailed personal, medical, medication, and work-history information
• Documented information accurately and confidentially
• Followed structured interview procedures
• Communicated professionally with U.S.-based clients
• Handled sensitive information with discretion
WHAT I CAN HELP WITH
• Customer service and phone support
• Research and data gathering
• Email and chat support
• Administrative support and data entry
• Documentation and record keeping
• Technical troubleshooting
• Escalation handling
• Customer follow-ups
• Research and information gathering
• Handling sensitive and confidential information
WHY WORK WITH ME?
I’m experienced in working independently, following established processes, learning new systems, and handling customer concerns professionally.
I don’t just focus on completing tasks. I aim to become a dependable long-ter-----------mber of your team who can take ownership of responsibilities and provide consistent, high-quality support.
If you’re looking for an experienced professional who can communicate with customers, handle calls and intake, maintain accurate records, and provide dependable remote support, I’d be glad to help your team.
