I graduated Cum Laude in 2019 with a Bachelor of Arts in Communication and bring over 11 years of experience as a Virtual Assistant, delivering high-quality support to clients across various industries, including healthcare, events, dispatching, rentals, and e-commerce.
My journey began in the client service, where I developed a deep understanding of client relations, problem-solving, and multitasking in fast-paced environments.
Throughout my career, I’ve worn many hats — from Customer Support Representative to Dispatcher, Rental Assistant, Ticket Buyer, and Event Coordinator — each role sharpening my skills in organization, communication, and systems management. I’m known for being detail-oriented, reliable, and proactive, ensuring every project is handled with precision and care.
My main focus is to provide top-tier virtual assistance while constantly learning and improving to deliver better results for my clients. I value long-term partnerships and believe that efficiency, communication, and trust are the foundation of great teamwork.
My Expertise Includes:
Customer Service & Administrative Support
- Managing inquiries via??email, chat, and CRM platforms
- Scheduling, coordinating, and organizing client bookings
- Data entry, document preparation, and file management
- Handling reports, follow-ups, and client communication
Dispatching & Logistics
- Searching and booking loads for cargo/sprinter vans
- Coordinating with brokers and carriers
- Managing schedules, tracking updates, and ensuring smooth operations
Rental Assistance & Coordination
- Handling property listings, tenant communication, and inquiries
- Booking management and maintenance coordination
- Keeping records organized for easy access and reporting
- Appointment Setting
Proficient in using the following tools and platforms:
- Zendesk
- Hubspot
- Gorgias
- Shopify
- 17 Hats
- Trello
- Zillow
- Rent Manager
- AppFolio
- DAT
- Truckstop
- Intercom
-Midjourney
- Slack
- Notion
- Google Workspace
- Microsoft Office
- Calendly
- Airtable
Administrative Work:
- Proficient in lead generation using platforms like Store Leads, and similar tools.
- Skilled in list building using Google Sheets.
- Accurate and efficient data entry.
- Competently uploading products on specified platforms.
Equipment & Setup:
-Lenovo Legion (Intel Core i9, 16GB RAM, 512GB SSD)
-Backup Laptop
• MacBook Air (M1, 2020)
• 13.3 inch (diagonal)
• 8-core CPU with 4 performance cores and 4 efficiency cores
• 7-core GPU, 8-core GPU
• 16-core Neural Engine
• 8GB unified memory
• 256GB SSD
-500 Mbps Internet Connection + Mobile Data Backup
-Quiet and dedicated home office setup
Why Clients Love Working with Me?
-I take ownership of my tasks and deliver with consistency.
-I adapt quickly to new tools and workflows.
-I go beyond instructions — I anticipate needs and find ways to make operations smoother.
If you’re looking for someone who can blend reliability, initiative, and genuine care for your business — let’s connect and make things happen!
Best regards,
Patricia Mae
