PROFESSIONAL OVERVIEW:
IT & Operations Support Specialist with 16+ years of experience supporting technology, business operations, users, systems, documentation, and day-to-day processes across multinational and enterprise environments.
My strongest background is in IT Support and Systems Administration, with hands-on experience supporting Windows environments, Microsoft 365, Active Directory, Microsoft Entra ID, Microsoft Intune, endpoint administration, Windows Server, remote support, networking, and IT service management.
Beyond technical support, I bring a systems-driven and process-oriented approach to business operations. I am experienced in troubleshooting problems, documenting solutions, managing information, coordinating processes, supporting users and teams, and improving the way work gets organized and completed.
This combination makes me particularly suited for IT Support, Operations Support, Document Control, Construction/Project Administration, E-Commerce Support, and specialized Virtual Assistant roles where technology, organization, documentation, and process discipline intersect.
I also have a growing specialization in E-commerce Support, with Shopify and e-commerce training and hands-on experience managing product information, content organization, spreadsheet tracking, affiliate marketing operations, digital assets, and online business workflows.
I am comfortable working independently in remote environments, following SOPs, handling sensitive information, troubleshooting issues, coordinating with different stakeholders, and communicating clearly with both technical and non-technical users.
I am seeking long-term, full-time or part-time remote opportunities where I can contribute my technical expertise, operational discipline, problem-solving ability, and business support experience. Available for U.S., European, and Australian business hours.
