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I help short-term rental and service-based businesses streamline operations, protect their reputation, and deliver consistent 5-star customer experiences.

My background combines hands-on experience in Airbnb support, large-scale guest services, corporate order processing, and workflow optimization. I work best with growing companies that need someone reliable, organized, and proactive who can take ownership of daily operations and improve systems over time.

I’ve supported short-term rental portfolios with thousands of listings, handling everything from guest communication and escalations to coordination with cleaning and maintenance teams. I focus on fast response times, clear communication, and protecting both the guest experience and the business.

Here’s how I can support your team:

• Guest communication via email, chat, SMS, and phone
• Handling escalations, refunds, rebookings, and conflict resolution
• Coordination with cleaning, maintenance, and local teams
• Monitoring reservations, check-ins, and urgent issues
• Review management and reputation protection
• Listing updates and operational support
• Supporting damage claims and dispute resolution
• Workflow and SOP improvement
• CRM and task management organization

I’ve worked with tools such as Guesty, Nova CRM, Track PMS, and similar property management platforms, as well as Google Workspace, Slack, Asana, and Monday.

Beyond STR, I also bring corporate operations experience. At Alfa, I supported Eduporium’s quoting and purchase order process, coordinating with internal teams and clients to ensure accuracy and fast turnaround under tight deadlines.

More recently, I worked with Lexington Medical, handling order processing, data validation, and communication with hospitals and buyers to resolve purchase order issues. This strengthened my attention to detail, accuracy, and ability to work with confidential information.

I currently also support bookkeeping and operational workflows for a service business, helping streamline internal processes and improve organization.

What clients appreciate about me:

• Calm, solution-focused, and reliable
• Strong communication and emotional intelligence
• Organized and detail-oriented
• Proactive and accountable
• Fast learner and tech-comfortable
• Focused on long-term partnerships

If you’re looking for someone who can take ownership of customer experience and operations while helping your business grow, I’d be happy to support your team.