Virtual Assistant | E-commerce Operations | Administrative & Customer Support
Hi! I’m Abi, a detail-oriented and dependable Virtual Assistant with 10+ years of experience in administrative support, e-commerce operations, customer service, data management, and day-to-day business operations.
I currently work as an E-commerce Operations Assistant for an Etsy online store, where I handle product listings, order processing, customer inquiries, order tracking, shipping updates, returns, refunds, and maintaining accurate records. I’m comfortable working independently, managing repetitive tasks with consistency, and making sure details are accurate and organized.
My previous experience in administrative roles has also given me strong skills in data entry, inventory tracking, scheduling, payment processing, report preparation, email management, record keeping, and coordinating with different teams.
What I Can Help You With:
Virtual & Administrative Assistance
E-commerce Store Management
Etsy Product Listing & Management
Order Processing & Order Tracking
Customer Service & Email Support
Data Entry & Data Management
Inventory Tracking & Record Keeping
Calendar & Appointment Management
Spreadsheet Management
Reports & Documentation
Returns, Refunds & Order Issues
Product Descriptions, Pricing & Image Updates
General Operations Support
Tools & Skills:
Microsoft Office
Google Sheets<8efe80624d780eba0c6493ec45140364>Email Management
E-commerce Platforms
CRM Fundamentals / HubSpot
Data Entry & Record Management
Digital Marketing & E-commerce Fundamentals
I have a Bachelor of Science in Information Technology and an Associate in Computer Science, along with recent training in Virtual Assistance, Digital Marketing & E-commerce, and CRM with HubSpot.
I’m someone who values accuracy, reliability, clear communication, confidentiality, and getting tasks done properly and on time. I’m also comfortable learning new tools and processes based on your business needs.
If you’re looking for a reliable Virtual Assistant who can support your e-commerce, administrative, customer service, or day-to-day operations, I’d be happy to help your business stay organized and running smoothly.
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