Hello, my name is Maria. I am a Customer Support and Operations Specialist with five years of experience supporting e-commerce brands and startup teams remotely.
My work focuses on customer communication, operations support, and social media engagement. I have managed high volumes of customer emails, chats, and social media inquiries while maintaining strong customer satisfaction. I also support business operations by organizing workflows, maintaining CRM records, coordinating orders, and creating SOPs.
I have hands-on experience using Shopify, Gorgias, Richpanel, Klaviyo, ShipStation, Canva, and Google Workspace. I am also comfortable assisting with outreach, community engagement, and researching potential partners or online communities.
I am currently completing my Bachelor of Science in Psychology, which has strengthened my communication skills and my ability to interact thoughtfully with different people.
I enjoy helping founders and small teams stay organized, improve customer experience, and build systems that support business growth.
