Adaptable and compassionate Customer Support Specialist with more than 15 years of experience providing both technical and customer service on a global scale. Demonstrated capability in addressing customer inquiries through chat, email, and phone, achieving high levels of customer satisfaction. Proficient in utilizing tools such as Hubspot, Google Workspace, and various CRM systems. Proven expertise in order entry/order processing, handling product warranty claims, and managing CRM and ERP systems with accuracy and efficiency. Skilled in creating process documentation, quality assurance, and collaborating across departments to enhance support efficiency and boost customer retention.
