Helping e-commerce business owners reduce inbox overwhelm, improve customer retention, and keep backend operations running smoothly.
Experienced E-commerce Support Virtual Assistant
5 years in customer service, billing, and admin support for fast-growing online brands.
Here’s how I can help your business:
Customer Service & Retention•
Handles email and chat support with care and professionalism• Experienced with refunds, order tracking, billing issues, and return requests• Skilled in VIP support and customer retention during escalations
E-commerce & Order Management•
Experienced with Shopify Admin for managing orders, returns, and tracking updates• Familiar with AusPost, Maersk, Mainchain, and Bleckmann shipping platforms
Billing & Subscription Support•
Handles cancellations, billing errors, payment failures, and reactivations• Proactive in reducing churn and improving customer retention
Tech-Savvy & Organized•
Works confidently with tools like:– Zendesk– Gorgias– Klaviyo– Google Workspace– Slack & Outlook
• Responds quickly, stays calm under pressure, and keeps things running smoothly
Looking for a reliable VA who understands the ins and outs of e-commerce and takes care of your customers with confidence and care? I'M HERE TO HELP! <8efe80624d780eba0c6493ec45140364>Email: -----------
CV and portfolio: Available upon request
