A highly adaptable and detail-oriented professional with 12 years of experience in the BPO industry, specializing in customer service, technical support, and social media moderation and analysis. Proven ability to manage complex systems and resolve client issues across TELCO services, satellite technology, printers, and Facebook Ads platforms.Recently HIPAA certified and completed a hands-on internship in Electronic Health Records (EHR) systems including HHA Exchange, i2i Tracks, and NextGen. Gained practical experience in patient scheduling, documentation management, and clinic operations support. Skilled in calendar coordination, administrative workflows, and maintaining confidentiality in healthcare -----------w transitioning into the healthcare space as a Medical Virtual Assistant, bringing a strong foundation in service excellence, technical proficiency, and a passion for supporting providers and patients with precision and empathy.
