I have over 10 years of experience in the BPO industry, specializing in customer service, process support, and quality assurance. My background includes assisting global customers in ride-sharing and gaming accounts, handling account recovery, billing, and purchasing concerns. I’ve also worked as a Purchase Order Associate, where I managed and validated contracts, supported special accounts, and trained new hires as an SME. Additionally, I have part-time experience as a Quality Assurance Officer, ensuring compliance with anti–money laundering standards.
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