Virtual Assistant | Administrative Support | WFM Real-Time Analyst | Etsy eCommerce Manager | Customer Service| Data Entry

I am a highly organized, reliable, and results-driven Virtual Assistant with over 12 years of professional experience in workforce management, operations, customer service, transaction processing, , data management, and business support.

For the past 10 years, I have worked in Workforce Management within the BPO industry, where I developed strong expertise in workforce planning, real-time monitoring, scheduling, forecasting, capacity planning, reporting, performance analysis, and process improvement. I have consistently supported business operations by improving workforce efficiency, maintaining service levels, and delivering accurate operational insights.

Prior to that, I spent 2 years as a Transaction Processor and Customer Service Agent, handling customer inquiries, processing transactions with accuracy, performing data entry, resolving customer concerns, and ensuring compliance with company policies while delivering excellent customer service.

In addition to my corporate experience, I have expanded into the e-commerce and freelancing industry by establishing my own digital shop, Cramirez Creations, and offering professional services through Upwork and Fiverr. As an independent freelancer, I provide virtual assistance, administrative support, data entry, e-commerce management, product listing optimization, customer service, Canva design, and digital product creation for businesses and entrepreneurs.

My Skills Include:

* Virtual Assistance
* Executive & Administrative Support
* Data Entry & Data Management
* Transaction Processing
* Customer Service (Email, Chat & Phone)
* Calendar & Email Management
* Internet Research
* Microsoft Office (Excel, Word & PowerPoint)
* Google Workspace
* Canva Design
* Product Listing & E-commerce Support
* Etsy Store Management
* AI Tools (ChatGPT)
* Report Preparation & Documentation
* SOP Creation & Process Improvement

I am a self-motivated, detail-oriented, and fast-learning professional who thrives in fast-paced environments. I take pride in delivering accurate, high-quality work, maintaining confidentiality, meeting deadlines, and continuously learning new tools and technologies. My goal is to help businesses stay organized, improve operational efficiency, and provide exceptional support that contributes to long-term success.