Technical Support Engineer with proven experience in high-volume SaaS environments, also currently serving as a Shift Manager leading day-to-day support operations and handling escalations.
I specialize in diagnosing and resolving a broad range of technical issues, including complex and ambiguous cases, across APIs, front-end systems, and data workflows.
In my current role at Yotpo, I manage support queues, prioritize workloads, and take ownership of high-impact issues, working closely with Tier 2 support and Customer Success teams to ensure timely, high-quality resolutions.
I’m passionate about improving support processes, optimizing workflows, and contributing to knowledge base documentation to enhance team efficiency and customer experience.
