Versatile and detail-oriented professional with 6 years of combined experience in virtual property management support, customer service, and corporate training. Proven track record as a Property Management Virtual Assistant for 3 years, handling tenant communications, leasing coordination, rent processing, and administrative support using platforms like AppFolio. Demonstrated excellence in customer service across voice, email, and chat channels for 2 years, with a focus on problem resolution and client satisfaction. Served as a BPO Learning Specialist/Trainer for 1 year, facilitating onboarding, coaching, and upskilling programs to drive performance and team development. Tech-savvy, process-driven, and committed to delivering efficient support in fast-paced, remote environments.
