Virtual Assistant

I have 13 years of
experience in Customer Service assisting U.S. and U.K. customers. I was trained
at a large Call Center in the Philippines and served as Team Leader for 4 years
focusing on sales, technical support and billing inquiry for Directv and
AT&T. I also have 3 years of experience as a Manager for a dropshipping
store on eBay ----------- my previous role, I received consistent awards for being
top performing team leader.



Highlights of my
qualifications include:

<!--[if !supportLists]-->·
<!--[endif]-->Proven
dedication to providing outstanding customer service for e-commerce and BPO
industries on inbound, outbound calls, emails and chat support.

<!--[if !supportLists]-->·
<!--[endif]-->Goal
oriented approach: proven track record of exceeding quota and goals KPI's and
sales metrics

<!--[if !supportLists]-->·
<!--[endif]-->Above
average typing speed at 85 wpm.

<!--[if !supportLists]-->·
<!--[endif]-->Excellent
written and verbal communication (English level C2 Advanced / Mastery)

<!--[if !supportLists]-->·
<!--[endif]-->Strong
knowledge of online platforms such as eBay and Amazon

<!--[if !supportLists]-->·
<!--[endif]-->Meticulous
attention to detail: committed to accuracy and quality control

<!--[if !supportLists]-->·
<!--[endif]-->Ability
to work well under pressure and handle a high volume of emails and calls.

<!--[if !supportLists]-->·
<!--[endif]-->Proficient
in researching and finding profitable products to sell on eBay and Amazon

<!--[if !supportLists]-->·
<!--[endif]-->Highly
skilled in listing optimization and managing products

<!--[if !supportLists]-->·
<!--[endif]-->Experienced
in providing regular reports on sales and inventory to the team

<!--[if !supportLists]-->·
<!--[endif]-->Excellent
in managing a team of virtual assistants

<!--[if !supportLists]-->·
<!--[endif]-->Expert
in monitoring inventory levels and coordinating with suppliers

<!--[if !supportLists]-->·
<!--[endif]-->Experienced
in handling refunds and payment disputes

<!--[if !supportLists]-->·
<!--[endif]-->Proficient
in Excel, Google Workspace, and MS Office

<!--[if !supportLists]-->·
<!--[endif]-->Skilled
in technical support

<!--[if !supportLists]-->·
<!--[endif]-->Experienced
in managing a team of virtual assistants



My goal is to provide the
best service on the market. I believe my skills, experience, and achievements
perfectly align with what you are seeking. As an ambitious professional with
management proficiency and virtual assistant experience, I was compelled to
contact you with my interest as it would be an honor for me to work alongside
your team. I pride myself on being organized, detail-oriented and truly
-----------t only can you count on me to show up and get the job done, I
make it a priority to learn all I can to improve what I know and what I can
offer you.



No matter what I do, I try to put my best
effort and application into it. I am not satisfied with average results and you
will never receive average. I don’t allow my creativity and product knowledge
to be limited. I always thrive for the best and excel in everything as much as
I can. Hiring me will not only provide a solution to your customer support and
virtual assistant needs but also help you retain customers and convert them to
happy, loyal ones. I pursue responsibilities with energy and drive; perseveres
towards achievement of desired results. My goal is to always exceed
expectations to make my employer happy.



Here are the links for the information that
you need. Let me know if you have any questions.



Resume:

https://----------- /3oyyxeb



Certificates, Awards and
Recognition Presentation:

https://----------- /3HsdhNm



Typing Test Loom Recording
Score at 85wpm: ----------------------a5



Typing Test
Certificate: https://----------- /3OGpfHw



IQ Test Loom Recording Score at 137:
----------------------a3feebe585a4



Internet Speed Test
500mbps:

https://www.speedtest.net/result/----------- ----------------------fa764b3



Disc Personality Test
Result: https://----------- /42ygVNh