Hi,I'm -----------!
I have been an Operations Manager for a Real Estate firm in San Jose, California for more than five (5) years under Keller Williams. I am adept with processing Property listings in Multiple Listing Services (MLS) California Real Estate with Back Office experience, Real Estate contracts, Listings, Buying contracts, automations on CRMs like SmartPlans, AutoPlans, with knowledge on Escrow, Top Producer, Top Agents Network, Five Street, Zillow, Trulia, Lead Generation (Landvoice, CoStar, Reonomy) both Residential and Commercial. Knowledge and expertise on CRMs (KW Command, SISU, Brivity, FiveStreet, Top Producer, Real Geeks, Follow Up Boss, Mojo Dialer) . I have also worked with Colliers International- Commercial Real Estate in Los Angeles California, that handles Financial Institution Commercial Sales and Leasing. I have previously handled and trained a team of appointment setters for Expireds, Cancelled, Withdrawn, Pre-Foreclosure, For Sale by Owner, while overseeing and maintaining KPI and revenue target analytics and forwarding to target area Realtors. I have created Operational systems with SOPs to operate Lead Generation - Listing / Buying transactions Closings. I have handled complicated to executive levels complaints and I think I am the perfect fit if you're looking for someone who is a team player and game changer.I have successfully taken the IELTS with an overall 7.5 bandwidth for Academic and have taken Professional and Academic Excellence in Robertson College, Winnipeg Canada.
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Attached below is my CV and audio recording for your reference.
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Voice Recording: -----------
Devices:
-- Macbook Pro 2025 i5
-- 2 noise cancelling head phones
-- iphone & cellular ipad pro
Summary:
I have been an Operations Manager for a Real Estate firm in San Jose, California for more than five (5) years under Keller Williams. I am adept with processing Property listings in Multiple Listing Services (MLS) California Real Estate with Back Office experience, Real Estate contracts, Listings, Buying contracts, automations on CRMs like SmartPlans, AutoPlans, with knowledge on Escrow, Top Producer, Top Agents Network, Five Street, Zillow, Trulia, Lead Generation (Landvoice, CoStar, Reonomy) both Residential and Commercial. Knowledge and expertise on CRMs (KW Command, SISU, FiveStreet, Top Producer, Real Geeks, Follow Up Boss, Mojo Dialer).
Listing to Contract Duties (Sellers):
• Oversee all aspects of sellers transactions from initial contact to executed purchase agreement• Prepare all listing materials: pre-listing presentation, listing agreement, seller disclosures, comparative market analysis (CMA), etc• Consult and coordinate with sellers on property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities• Obtain all necessary signatures on listing agreement, disclosures, etc• Coordinate showings & obtain feedback• Provide proactive weekly reports to sellers regarding all listing activities• Coordinate all public open houses and broker open houses• Field inbound sales inquiries regarding listings (e.g. calls and text messages)• Input all listing information into MLS and marketing websites and update as needed• Submit all necessary documentation to the brokerage for file compliance
Contract to Close Duties (Sellers and Buyers)• Oversee all aspects of buyer and seller transactions from executed purchase agreement to closing• Manage completion of buyer rep agreements, offers, amendments and all other necessary documents• Coordinate title/escrow, mortgage loan and appraisal processes• Coordinate inspections and completion of repairs, schedule vendors and contractors, visit on-site as needed• Submit all necessary documentation to the brokerage for file compliance• Coordinate moving/possession schedules• Schedule and coordinate closings and delivery of closing gifts for clients
General Operational Duties• Develop operational efficiencies to help grow the business (e.g. create standard operating procedures - SOPs)• Maintain and optimize CRM• Calendar management• Stay on top of organizing files in Google Drive• Plan and execute client events including coming up with event ideas, ordering food/drinks, supplies, decor, booking spaces, scheduling photographer etc• Manage the client appreciation program (e.g. gifts, thank you cards)
Handle transaction from contract to closingCheck on contracts and ensure there are no inconsistencies or errorSend document for complianceHelp with preparing listing packetsManage platforms for transactions like Dotloop, DocuSignUpload listing to MLSWriting contracts/addendumsCoordinate with buyers, agent, attorneys and lenders title or escrowMonitor timelines and follow up with individuals as needed to ensure all deadlines are metComplete pre-listing activitiesOrdering photography , pre-inspections, writing property descriptions, property details research and setting up showing timeSchedule all repairs for a propertySchedule open houses and establish dates for property visitsSchedule cleanings or miscellaneous items for housesOrder Preliminary TitleUploading of signed documentsFollow up via email, text or (call if needed)Follow-up calls on properties after the close is completeManagement of CRM Data entry and cleanupUpdating information and status
