I am a Network Administrator with hands-on experience handling a wide range of technical and network-related concerns. I served as the Project Manager for our thesis project, “Network Solution,” which focuses on designing and implementing a complete network infrastructure for a small school.
My technical background includes strong knowledge of network fundamentals, hardware troubleshooting, and basic programming using HTML5, CSS3, and JavaScript. In addition, I bring (6) six years of experience in the BPO industry as a Technical Support Representative, where I have worked extensively with platforms such as Zendesk, Five9, Salesforce, Aircall and Citrix to deliver efficient and reliable support.
I have provided technical support for companies including Canon ITS, JustPark, Ruggable, and ClickFunnels, assisting clients with a variety of technical issues and ensuring timely, effective resolutions. I am committed to delivering high-quality support and will always do my best to resolve client concerns within the agreed time and date.
Clear and consistent communication is very important to me, as it helps ensure that all concerns are properly addressed.
