Detail-oriented Sr. Quality Evaluator and experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and a Bachelor's degree. An SME (Subject Matter Expert) who organizes training with the management and with agents. Coordinating with team leaders for any updates or changes regarding procedures. Coming with honed skills in Telemarketing for 5+ years and persistent customer care specialist with 11+ years of experience influencing customer buying decisions, establishing trusting working relationships and processing and verifying customer information. A Compliance Analyst who ensures that a customer adheres to regulatory, legal, and compliance standards. Knowledgeable in identifying risks, enforcing policies, and monitoring transactions to prevent financial crimes, fraud, and regulatory violations in Virtual Assistance KYC ( Know Your Customer) admin tasks.
Your client's best interest is paramount to me. I will bring to your organization the expertise and technical knowledge that I acquired from working for more than 10 years in a financial environment and BPO industry.
I am knowledgeable in Microsoft Office, such as excel and PowerPoint. I can easily adapt to new technical skills and working environment.
