I am a highly skilled individual with over 9 years of experience providing comprehensive executive, virtual, and administrative support across fast-paced creative, operations, and service-based industries. Backed by a strong foundation in Human Resource Management and hands-on expertise as an e-commerce entrepreneur and operations manager, I am passionate about driving organizational efficiency, optimizing digital storefronts, and streamlining workflows. I am committed to continuous industry research and leveraging advanced automation tools to deliver strategic operations support, scale business growth, and maintain seamless daily management for business owners.
I am technically proficient and highly analytical, specializing in data management, operational metrics, and complete store management in both physical and online environments.
My skills include, but are not limited to, the following:
Zoho Administration & CRM Architecture – Setting up, customizing, and managing the comprehensive Zoho ecosystem from scratch. Proficient in optimizing business operations, automation, and communications using Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Campaigns, Zoho Social, Zoho Books, Zoho Inventory, Zoho People, Zoho Recruit, Zoho Mail, Zoho Cliq, and Zoho Meeting.
E-commerce & Web Administration – Comprehensive management of online business channels and digital storefronts. Proven expertise in overseeing inventory, navigating backend systems, and executing product support across Shopify, Amazon Seller Central, Magento, and WordPress, alongside foundational HTML capabilities.
HR Architecture & Talent Acquisition – Leveraging a specialized background in Human Resource Management to oversee the full employee lifecycle. Expert in recruitment, onboarding, training, performance evaluation, payroll preparation, and maintaining compliant, confidential records.
Business Operations & Project Management – Overseeing daily store and studio workflows from initial client booking to final delivery. Skilled in cross-functional team coordination, resource allocation, and designing rigorous Standard Operating Procedures (SOPs) that maximize productivity and eliminate operational bottlenecks.
Digital Marketing Strategy & Email Campaigns – Driving local brand awareness and enhancing online presence through strategic campaign execution. Proficient in end-to-end Email Campaigns, audience segmentation, and multi-platform social media management to foster client retention and brand loyalty.
Content Creation & Blogging – Designing, writing, and managing engaging digital assets, high-impact business documentation, proposals, and SEO-focused blog content tailored to elevate brand authority.
Financial Management & Accounting Support – Managing end-to-end financial tracking, invoicing, estimates, and payment reconciliations. Experienced in cash handling, supplier coordination, and POS reconciliation utilizing QuickBooks POS and Square.
Executive Support & Office Administration – Acting as a proactive first point of contact, managing complex calendars, email correspondence, and high-volume data analytics. Trusted to handle sensitive legal documentation, vendor relationships, and high-priority executive tasks with total confidentiality.
Verified
