I am Joel Mercado an IT Specialist with experience providing technical hardware and software support in different company clients with their specific technologies and tools.
Accountable for endpoints' patch deployment and vulnerability checking. Engage in testing and troubleshooting calls with specific IT Groups and Clients for project implementations or outages.
I consider myself a fast learner, especially when it comes to IT. I have a knack for grasping new concepts and technologies quickly, which allows me to adapt to new systems and tools efficiently.
• Provides IT support for desktops, printers, peripherals, telephone systems, servers and network devices onsite and remote.
• Performing daily scans and assessments thru Tenable to get an accurate picture of assets in
network/organization to understand the vulnerabilities
• Perform Patch management tasks (IBM BigFix) include maintaining current knowledge of available patches, deciding what patches are appropriate for systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
• Develop and deploy standardized Windows OS client images (desktop, notebooks) using various software development techniques and programming languages such as Microsoft Deployment Toolkit (MDT)
• Golden Image Lockdowns and Creation.
• Managing user profiles and computers in Active Directory
• DHCP Management.
• IT Tickets - Document the cause of the issues and the solution before we closing the ticket for reference.
Other Skills:
• Skilled in video editing using CapCut and Canva
• Experienced in e-commerce operations using Shopify and Facebook Ads
• Self-managed Virtual Assistant handling my own online store/page
