I began my career in the BPO industry in February 2011 here in the Philippines. My client was based in the United States. I started as a Customer Service representative, then moved up to a telephone banker and eventually became a loan officer. Due to the pandemic, I had to end my BPO career and transitioned to freelancing because I liked the work-from-home opportunity.
In my previous role as a Virtual Receptionist, I worked across different industries like Healthcare, Cleaning, Transportation, Garage Door, Beauty Salons, Waste Management, and Remediation Services. My job was to represent clients as if I were part of their team, answering calls politely and following their greeting protocols. I handled inquiries and scheduled appointments smoothly using tools like Calendly, Google Calendar, Workiz, House Call Pro, and Jobber. I also made sure to follow up with leads through calls, texts, and emails, providing detailed summaries after each conversation.
I also worked as a Real Estate Cold Caller, reaching out to sellers interested in selling their properties. I followed up with those who showed interest before but didn't proceed, as well as those who never showed interest. I noted down important details to qualify leads, such as motivation, price, property details, and preferred dates and times for appointments.
As a Lead Generation Specialist, I focused on finding decision-makers' contact information through lead scraping and skip tracing. This involved using software to gather details from sources like social media and utility records, analyzing the data for potential leads, and organizing it into spreadsheets or CRM systems.
As a sales representative in a health insurance company, contacting warm and cold leads and assisting customers with service inquiries.
Additionally, I worked as a telephone banker in a financial company in the United States, assisting customers with various banking tasks like account openings, balance inquiries, deposits, transfers, and closures, as well as addressing general inquiries.
My background also includes working as a Loan Officer with a U.S.-based loan company, managing the entire loan application process and ensuring smooth transactions for clients. I'm well-versed in dealing with USA clients, having worked in the US time zone since 2015.
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