A Lifelong learner with hands-on BPO experience for 6 years, handling both Inbound and Outbound Calls, QA, Data Entry and Analysis. With perseverance, I was promoted as a Subject Matter Expert in my previous company. I was one of the POC and I'm doing RTA, QA, for both emails and calls, Data Entry and Analysis, and SME for the team. I have an average to intermediate knowledge of Microsoft Excel. Being one of the POC for the team, I 'm doing weekly data analysis, checking the Call /Email Drivers, doing a root cause analysis and providing a 30, 60, 90 days action ----------- addition, I am a team player, has strong interpersonal skills and drive to succeed, and is a compassionate service provider. Last but not the least a well-motivated person that continuously aspires to enhance skills and growth professionally.
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