I am a results-driven professional with experience in customer service, quality assurance, and billing analysis across airline and telecommunications accounts.
I started my career as a Customer Service Representative in an airline account, where I handled booking, cancellations, and customer concerns. Through consistent performance, I was promoted to a Quality Analyst role, where I evaluated agent performance, identified gaps, and helped improve overall service quality.
In the telecommunications industry, I worked as a Customer Associate handling both voice and chat support, including social media interactions. This allowed me to develop strong communication skills and the ability to resolve customer concerns efficiently across different channels.
Currently, I work as a Billing Analyst, where I specialize in:
1. Reviewing contracts and ensuring accurate billing based on agreed terms
2. Resolving complex billing discrepancies
3. Using ERP systems and advanced Excel to analyze and validate data
4. Identifying process gaps and improving billing accuracy
I am highly detail-oriented, analytical, and committed to delivering accurate and high-quality work. I can work independently, meet deadlines, and adapt quickly to new tools and processes.
If you are looking for someone who can handle customer support, billing, data analysis, or quality assurance with precision and reliability, I would be glad to support your team.
Tools & Skills:
* Advanced Excel (Pivot Tables, XLOOKUP, VLOOKUP, Data Analysis, IFS Function, etc.)
* ERP Systems
* Customer Support (Voice, Chat, Email, Social Media)
* Quality Assurance & Performance Evaluation
* Billing & Contract Review
* Problem Solving & Data Accuracy
Verified
