Experienced in using tools such as LogMeIn Rescue, Citrix, JIRA, and ServiceNow for remote support and ticketing. Proficient in Microsoft Windows OS, MS Office applications, computer troubleshooting, networking, and software installation. Skilled in setting up and resolving email issues using Outlook (2007–2013), Windows Live Mail, Thunderbird, and other email clients. Also experienced in hardware repair and troubleshooting for both laptops and desktops.
