Results-driven Quality Assurance Analyst and Virtual Assistant with 2+ years of experience in content moderation, chat support, sales/lead generation, and recruitment/onboarding (including homecare staffing).
I started as a Content Moderator for Shopee Video, then quickly moved up to Quality Assurance Analyst, where I currently supervise 39+ agents, monitor performance against client standards, and act as the client's main point of contact for escalations and reporting. I've also worked as a freelance Recruiter/Onboarding Specialist for homecare staffing — sourcing, vetting, and onboarding caregiver candidates using WellSky, including background checks and documentation follow-up.
Alongside this, I have solid experience in high-volume chat support, subscriber retention, outbound lead generation, and CRM management.
What I can help you with:
✅ Quality assurance & compliance monitoring
✅ Team supervision & coaching
✅ Recruitment, candidate vetting & onboarding
✅ Chat/customer support & sales
✅ CRM management & data reporting
✅ Content moderation & review
✅ Inbox, calendar & general admin support
Tools: Google Workspace, Microsoft Office, Sales Tank, Command Center, WellSky, Slack, Microsoft Teams, Zoom, Canva, CapCut, VLLO, ChatGPT, Claude AI, Grok, Gemini
I'm detail-oriented, dependable, and comfortable working independently or leading a team — ready to bring the same reliability to your business.
