I am a high-level Operations Professional with nearly 3 years of experience managing the critical intersection of Client Success, Sales Support, and Operational Excellence for US, AU, and NZ businesses. Reporting directly to C-suite leadership (CSO/COO) throughout my career, I have developed a reputation for taking ownership of complex processes and delivering technical accuracy in fast-paced environments. I don't just "complete tasks" - I manage the entire lifecycle of a project to ensure revenue is secured and clients are satisfied.
Core Competencies & Professional Impact:
Project Coordination & Client Success: I lead the onboarding journey for high-value projects, serving as the primary bridge between Growth and Operations. I manage project milestones, execute strategic check-ins, and maintain 100% data integrity in the CRM from "Booked" to "Project Wrap."
Technical Residential Estimating: I specialize in building accurate interior, exterior, and cabinetry estimates for the US market. By analyzing structural details and identifying "missed scopes" early, I protect profit margins and prevent costly operational delays.
Property Administration (AU/NZ/US): I bring specialized experience in the Australian and New Zealand real estate markets, managing maintenance coordination with trades, tenancy documentation, and financial ledger management with surgical precision.
Revenue Operations (RevOps): I oversee the "final mile" of the business—processing final payments, managing aging accounts, and leveraging successful project completions into 5-star SEO-friendly reviews and referral growth.
Technical Proficiencies:
Proprietary CRM Expertise: Mastery of custom, CTO-developed CRMs and internal databases. I have a proven ability to quickly learn, troubleshoot, and optimize complex, non-standard business software.
Operations & Project Management: Notion (Advanced), Slack, and Google Workspace.
AU/NZ Property Tools: Experienced in managing administrative ledgers and maintenance coordination platforms specific to the Australia and New Zealand markets.
Business Growth: SOP Development, Onboarding Workflow Optimization, and Reputation Management.
Reliability & Infrastructure:
100% remote setup with High-Speed Fiber Internet and Power Backup (UPS/Generator). Seasoned in working independently across global time zones, including US Graveyard and AU/NZ Dayshift.
