With 5+ years of relevant experience in the field of Tech Support/Helpdesk Technician (MSP).
I am a seasoned professional with a strong grasp of technical troubleshooting and user support. I am well-equipped to thrive in a multitasked environment and excel in providing end-to-end user support through various communication channels, including Chat, Email, and Phone calls.
My technical knowledge encompasses:
• Windows Server (Active Directory)
• Microsoft Endpoint Manager/SCCM
• MS Office 365 Admin - Exchange, Azure (Entra), Teams, SharePoint, Defender
Certification: AZ-900 / MS-900 / AZ-104
• Ticketing Tools: ServiceNow, Halo ITSM, FreshService, Jira/Atlassian
• Printer, Network, Mobile, and Computer Devices troubleshooting
• Windows/Mac Operating Systems
• Google Workspace
Certification: Associate Google Workspace Admin
• JumpCloud - Core Certified
Currently taking Comptia A+
I'm committed to delivering top-tier technical support and quick issue resolution. Let's work together to meet your tech support needs.
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