I----------- recovery
• Problem management
• Handling and raising tickets for platform issues encountered to Development and
Operations team
• Platform Monitoring
• Checking and investigating platform alerts using tools such as API Monitor and
Command Centre
• I----------- Management Coordination
• Escalation to third parties and sending of communications
• Checking accuracy of designated platform in different channels (i.e., Android (app), iOS (app), Desktop Browsers (Chrome, Firefox), Android TV, Fire Stick
TV)
• Coordination and troubleshooting with Development and Operations team, for any
issues
• Perform daily update for ticket status
• Sending Quality Check report to clients
