High-performing Virtual Assistant and former Operations Supervisor with over 7 years of experience in digital administration, high-volume chat support, and data management. I specialize in combining traditional administrative excellence with modern AI integration to deliver high-accuracy results.
Whether you need a meticulous Data Entry specialist or a fast-paced Chat Support agent, I bring a professional, results-oriented approach to every task. My typing speed is a consistent 60 WPM with 99% accuracy.
Top Skills
• Administrative Support: Expert in Google Workspace, -----------, and professional calendar/email management.
• Chat & Customer Support: Extensive experience in real-time digital communication, managing multiple chat windows, and maintaining high CSAT/SLA standards.
• Data Entry & Document Management: Skilled in Adobe Acrobat (fillable forms/merging), CRM data entry, and website maintenance (Wix).
• AI Workflow Optimization: Proficient in using Gemini AI and NotebookLM to streamline content creation and administrative research.
• Leadership & Quality: Former Supervisor with a background in process improvement and quality assurance.
Experience Overview
Virtual Administrative Assistant | 2024 – Present
Currently supporting a US-based consultancy by managing digital documentation, curriculum development, and professional correspondence. I use AI tools to enhance workflow efficiency and maintain all operational trackers via Google Workspace and -----------.
Chat Support Specialist | 2023 – 2024
Managed high-volume digital interactions for a global subscriber base. Responsibilities included real-time problem solving, multitasking across various platforms, and ensuring clear, professional written communication.
Operations Supervisor (International BPO) | 2018 – 2024
Led a large-scale team in a fast-paced corporate environment. Focused on operational KPIs, data accuracy, and process calibration. This role sharpened my ability to handle sensitive information and maintain strict compliance standards.
Why Hire Me?
I am a self-starter who requires minimal supervision. I am detail-oriented, tech-savvy, and committed to data privacy. I am available for long-term roles and am eager to contribute to your business growth.
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