Experienced Quality Assurance Analyst with a background in medical dispatch and technical support. Skilled in facilitating client sessions, updating quality guidelines, and providing detailed performance reports. Proficient in using Canva for infographic creation. As a Medical Dispatcher, ensured efficient medication delivery and coordinated vendor routes. Previous roles as a Technical Support Representative involved troubleshooting, network setup, and real-time documentation, strong communicator with a focus on customer satisfaction and operational efficiency.
