Technical Support & Infrastructure (17 Years)
Remote Management: Expert-level use of AnyDesk, UltraViewer, and RDP for troubleshooting and end-user support.
Network Administration: LAN/WAN setup, router configuration, DNS management, and IP addressing.
Hardware & Software Support: Full lifecycle maintenance, OS deployment, hardware diagnostics, and technical support for 100+ workstations.
Problem Solving: 17 years of hands-on experience resolving issues ranging from BIOS errors to complex network and system bottlenecks.
Web Development (2 Years)
WordPress Development: Built and customized WordPress websites using Elementor and Divi, including page creation, layout design, plugin integration, and website maintenance.
Front-End Development: Developed responsive and user-friendly web pages using HTML5, CSS3, JavaScript, and Bootstrap.
Website Optimization: Improved website performance through Core Web Vitals optimization, page speed enhancements, image optimization, and mobile-first design practices.
Technical Implementation: Managed domain, hosting, DNS configurations, website migrations, backups, and deployment tasks.
Tools & Workflow: Proficient with VS Code, Git, WordPress, Elementor, Divi, and modern web development workflows.
