I bring over a decade of experience as a Level 2 technical support specialist in an outsourcing company. Central to my role are robust problem-solving abilities and a capacity for independent work. My adeptness in verbal and written communication allows me to engage effectively across all levels of an organization. A strong passion for technology propels me to seek out innovative tools and strategies, fostering a nimble and adaptable approach to evolving environments. Mastery of Zendesk and Salesforce is fundamental to my role, supplemented by proficiency in CRM tools for VoIP, enhancing my skill set. With a track record of adeptly managing customer concerns using CRM and MSP tools, I consistently achieve high satisfaction ratings, previously attaining a 95% rating. Committed to ongoing growth, I actively pursue opportunities to further develop my expertise.
