Detail-oriented and results-driven professional with 4 years and 5 months of experience as a Software Quality Assurance Engineer, combined with 6 months of experience in Customer Service. Skilled in identifying bugs, writing detailed test cases, performing manual and automated testing, and ensuring software meets functional and usability standards. Proficient in tools such as JIRA, and Agile/Scru-----------thodologies.
With a strong foundation in QA and a recent background in customer service, I bring both a technical mindset and client-focused approach to every task. My experience in customer service has further sharpened my communication, problem-solving, and multitasking abilities making me a versatile and dependable team player.
I’m passionate about delivering quality, improving user experiences, and continuously learning new tools and processes. Whether testing software or interacting with clients, I bring consistency, clarity, and commitment to excellence.
