Freelancer|CSR|Chat&Email Support|Apt Str|Medical Records

I bring nearly 5 years of BPO experience supporting healthcare, travel, and telecommunications accounts, specializing in chat and email support with a strong focus on efficiency, accuracy, and customer satisfaction. I am experienced in handling high-volume interactions while maintaining professionalism and delivering timely, solution-oriented responses.

I have a solid background in both customer support and data processing, managing backend case workflows and customer records using tools such as Kumo, Data+, NPI, and OWA. My responsibilities include data verification, case documentation, queue management, and ensuring all records are accurate, complete, and up to date.

In the e-commerce space, I have hands-on experience using Gorgias and Shopify to manage customer inquiries, process orders, and handle returns and refunds while maintaining a seamless customer experience.

I am highly detail-oriented, adaptable, and skilled at multitasking across multiple platforms, consistently delivering reliable results in fast-paced environments.

I am confident in my ability to contribute value to your team and support your business operations effectively. I look forward to the opportunity to work with you.