I help e-commerce businesses stay organized, responsive, and customer-focused by providing reliable administrative and customer support.
With over 3 years of experience in dropshipping customer service, I’ve handled high-volume email and chat support, resolved order issues, processed refunds, and managed customer concerns while maintaining a professional and positive brand voice—even in challenging situations.
In addition to customer support, I assist with daily administrative tasks such as:
- Email and inbox management
- Data entry, order fulfillment, and processing refunds/credits.
- Vendor/supplier communication through emails and calls
- Track orders and update customers proactively
- Calendar and task management
I’m highly detail-oriented, dependable, and able to work independently to keep operations running smoothly behind the scenes.
I also have experience as an ESL instructor, which has strengthened my communication skills, patience, and ability to explain solutions clearly; skills that directly improve customer interactions and satisfaction.
My goal is simple: to help your business run efficiently while keeping your customers happy and well taken care of.
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