IT Support | Service Desk Engineer | M365 Administrator |A+

As an accomplished IT Service Desk Engineer with extensive experience in Managed Service Provider (MSP) environments, I am ----------- -----------, known for my proficiency in IT support and administration across diverse platforms. With a solid background in M365 Administration, Azure Administration, Teams, SharePoint, Active Directory, and Windows Server administration, I bring a wealth of technical expertise and a customer-centric approach to every role. In my tenure as a Service Desk Engineer, I have excelled in various responsibilities, including: Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive, etc.) Microsoft Azure Administration Active Directory Management Windows Server Administration NOC Alerts Management Email and Domain Migration Onboarding/Offboarding users Setting up workstations Remote troubleshooting Microsoft License Management Google Workspace administration AWS Administration Tools used: ConnectWise Manage ServiceNow Syncro ITGlue ConnectWise Automate N-Able Addigy OKTA SolarWinds Certifications:


Comptia A+
MS-900 - Microsoft 365 Fundaments


With a proven ability to deliver top-tier IT support and administrative services within MSP environments, I am well-equipped to contribute effectively to any organization's service desk team, leveraging my expertise and dedication to drive success and exceed client expectations. Email: -----------