• Supervise the installation, documentation and maintenance of
software needed to support all computer activities and assist
the support personnel as necessary;
• Ensure the validity, proper installation and running capability
of software installed in all computer terminals;
• Create and maintain AWS WorkSpaces;
• Deploy/Update apps through SCCM
•
SCCM client troubleshooting
• Delivered second-level support for Citrix, VMWare Horizon View, and Amazon Work Spaces, ensuring optimal performance and user satisfaction.
• Provisioned and removed application access for clients' users utilizing Active Directory, Amazon Work Spaces, and Citrix Studio, enabling streamlined and secure access to resources.
• Conducted regular weekly and monthly maintenance activities on Citrix servers and VMWare Horizon View virtual machines, preserving system health and maximizing uptime.
• Monitored the well-being of Citrix servers using Citrix Director, promptly identifying and addressing potential issues before they impacted end-users.
• Ensured the smooth operation of VMWare virtual machines by utilizing the VMWare Horizon View Administrator Console to monitor their health and performance.
• Managed the escalation process for Citrix, VMWare Horizon View, and Amazon Workspaces i-----------, providing timely and effective resolutions for complex issues.
• Served as the primary escalation point for critical Citrix, VMWare Horizon View, and Amazon Workspaces concerns, effectively mitigating risks and minimizing disruptions.
