I have been in the industry for a few years and my tenure gave me the opportunity to enhance my capability in the BPO industry. I have been to a Technical Support, Sales and Customer Service lines of businesses and used to working under pressure and multi-tasking.
I have been an SME when I was with Transcom and my role gave me the chance to help newly hired agents effectively. I am also tasked to handle agents and part of my role is to give them coaching with the guidance of my Supervisor and Operations Manager, provide production floor support, handle supervisor/escalated calls.
To add to that, I have also been one of the top agents in the said account and consistently performing in my role as a Customer Service Adviser. As an SME, I was given a chance to develop my management skills such as : 1) Leadership and People management skills where I was able to apply strategical approach in handling tea-----------mbers for high performance and at the same time be an effective coach achieving results. 2) Effective communication skills where I have cascaded information to others and getting things done without being aggressive. 3) Time Management skills where I was able to practice setting of priorities and getting things done efficiently.
I recently worked as an Appointment Setter for a company where my job is to schedule an appointment for prospect customers and able to deliver required number of appointment per week.
I am also computer literate, knowledgeable in Microsoft Excel, Word, and PowerPoint.
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