I am a skilled email, chat, and phone customer representative with 3 years of experience in the industry. During my 3 years in the industry, I had the opportunity to work with multiple clients as a Realist specialist, providing phone, chat, and email support. I've also completed various data entry tasks. Some of the companies I've worked with include ----------- , IAA, ----------- , Straight Talk Wireless, and Invoice2go Money.
I have experience using tools like:
•Fop
•Cliq
•Zoho
•Helpdesk jitbit
•Limitless CRM
•Spreadsheets
•Google Docs
•Avaya
•Technical agent support
•Bria 5
•Zendesk
•Slack
•Robin
•Unit
•Adyen
•Professor Bill
•-----------
As a customer representative with experience, I've assisted customers or clients with inquiries about flower arrangements for events or gift-related questions and concerns about the products and delivery. I've also successfully converted some service concerns into sales. I've addressed payment-related inquiries and concerns and guided customers on how to use their devices and add services. Additionally, I've worked with an insurance company, contacting car owners to verify information about a location or the type of car used, and I've answered product inquiries and concerns. I have a typing speed of 40 WPM, and I am adaptable and willing to learn and be trained
