I am a Versatile VA with strong experience in E-commerce Operations, Customer Support, and Medical Billing.
SHOPIFY:
Skilled in Refunds, Order Changes, and Return Requests, ensuring smooth Store Operations and Customer Satisfaction.
ZENDESK:
Experienced in Ticket handling for Returns, Refunds, Shipping Details Updates, Order Modifications, Tracking Inquiries, and accessing Customer Records.
MEDICAL BILLING:
Proficient in Coding, Insurance Payment Posting, HIPAA-Compliant Documentation, and Revenue Cycle Management.
TOOLS & PLATFORMS:
- Shopify Admin Order Management
- Zendesk Ticketing System & CRM
- Salesforce, Five9, Brightree, Waystar, Availity, QS1
- Microsoft Office Suite (Excel [also macro], Word, Powerpoint, Outlook, Teams)
- Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
I combine technical accuracy with customer-focused communication, helping businesses streamline e-commerce operations, resolve support issues quickly, and maintain compliant billing processes.
Hire me to deliver reliable Shopify Management, efficient Zendesk Support, and accurate Medical Billing Expertise for your Business.
