I am a versatile Virtual Assistant and Technical Support Specialist with strong experience supporting SaaS platforms, e-commerce businesses, and technology-driven teams. I excel in customer support across chat,
email, calls, and video sessions, providing clear guidance for technical, billing, and account related concerns. With a background in troubleshooting, developer account management, and cross-functional coordination, I deliver reliable support for both customers and internal teams.
My technical skill set includes navigating App Store Connect, Google Developer Console, Chargebee, Freshsales, Zendesk, VNCs, terminals, and multiple CMS and ticketing tools. I specialize in handling software submissions, resolving rejections, documenting bugs, updating mobile apps, and collaborating with developers to address high level technical issues. I also support daily business operations through calendar management,
email handling, travel coordination, research, data entry, and spreadsheet creation.
Alongside SaaS and tech support, I bring hands-on experience in e-commerce operations, including product listing management, order processing, customer service, and basic social media support. My strong communication skills, attention to detail, and consistent workflow management allow me to deliver accurate, timely, and dependable results.
I take pride in being organized, proactive, and adaptable, ensuring smooth operations for every client. Whether it involves customer support, administrative assistance, or technical troubleshooting, I aim to be a dependable partner who helps businesses stay efficient, responsive, and ready to scale.
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